Customer Relations Department
Strategic
Goal:PEOPLE-Ensure an environment to meet the needs of our internal and
external customers.
Vision: To foster a health care
system that focuses on customer needs and their support
systems.
Responsibilities:
- Provide personalized attention to patients with concerns, suggestions, and
compliments.
- Prepare correspondence including letters of appreciation and Congressional
responses.
- Facilitate the command's Customer Relations training program.
- Liaison with department Customer Relations representatives.
- Provide timely Customer Service satisfaction survey feedback.
Contact Information:
- Location:
Building H-100, 1st floor , Room 1316
- Hours:
Monday through Friday, 0800-1630.
After
working hours and on weekends, please contact the Officer of the Day at the
Quarterdeck for assistance.
- Phone:
Commercial:(760) 725-1436,
DSN: 365-1436
- Fax:(760) 725-1079
