Patient Relations Department

Strategic Goal: PEOPLE-Ensure an environment to meet the needs of our internal and external customers.

Vision: To foster a health care system that focuses on customer needs and their support systems.

Responsibilities:

1. Provide personalized attention to patients with concerns, suggestions, and compliments.
2. Prepare correspondence including letters of appreciation and Congressional responses.
3. Facilitate the command's Customer Relations training program.
4. Liaison with department Customer Relations representatives.
5. Provide timely Customer Service satisfaction survey feedback.

Contact Information:

• Location:
  Building H-100, 1st floor , Room 1316
• Hours:
  Monday through Friday, 0800-1630.
  After working hours and on weekends, please contact the Officer of the Day at the Quarterdeck for assistance.
• Phone:
  Commercial:(760) 725-1436,
  DSN: 365-1436
• Fax:
  (760) 725-1079